How Our Expert Outsourced Customer Support Specialists Can Strengthen Your Business

When you partner with ICB Outsourcing, we handle everything you need to hire, onboard, and manage highly skilled customer support staff in the Philippines — helping you deliver outstanding service while saving time and costs.

Here’s what you can expect from our customer support outsourcing services:

  • Exceptional talent — Access to experienced customer service representatives skilled in handling inquiries, resolving issues, and enhancing customer satisfaction.

  • Fully dedicated staff — Your support team member works exclusively for your business, aligned with your processes and customer service standards.

  • End-to-end recruitment — We manage interviews, equipment setup, employment contracts, and all onboarding requirements.

  • Ongoing support — Continuous HR, performance, and technical support to help your staff deliver consistent, high-quality service.

  • Cost-effective solutions — Build a strong customer support team for a fraction of the local cost. We handle all employment expenses and bill you directly in AUD.

The ICB Outsourcing Advantage

Unlock Efficiency, Expertise, and Seamless Collaboration with a Trusted Outsourcing Partner.

  • No shared roles; your team member is dedicated solely to your business.

  • Focused entirely on your workflows, procedures, and requirements.

  • Aligned with your business hours and operational standards.

  • University-educated professionals with specialised expertise in your field.

  • Based in Australia for direct, responsive support.

  • Easy coordination between your team and your outsourced staff.

Our professionals bring the skills and expertise you require, seamlessly fitting into your business and existing team.

Roles Available for Outsourcing

We can help you find your dedicated :

  • Customer Service Representatives

  • Technical Support Specialists

  • Live Chat Support Agents

  • Email Support Specialists

  • Helpdesk Coordinators